HL-06Researched, not yet run by us
Review requests and replies
Ask recent customers for a review at the right moment and draft replies to the reviews you get.
Happy customers never leave reviews and the odd unhappy one sits unanswered.
The job at a glance
- Starts when
- A job is marked complete, or a new review is posted
- Autonomy
- Auto requests, draft replies
- Human check
- Requests can go out automatically. Replies are drafts you post, and negative reviews always come to you first.
What happens, step by step
- Wait a day or two after the job is done.
- Send one short request with a direct review link.
- When a review arrives, draft a specific, human reply.
- Alert you right away to any review under four stars.
Two ways to set it up
No-code route
Zapier or Make from your job or payment tool to email or text, plus a draft step for replies.
Agent route
An agent that watches your review profiles and drafts replies that mention real details from the job.
Where it can go wrong
- Asks a customer who just complained.
- Posts a generic reply that sounds fake.
- Offers a refund or discount in a public reply.
What it could cost to run
An estimate for the AI model step only. The starting numbers are our assumptions for this job, and the prices are examples. Replace them with your own volume and your provider's current rates. Automation tool subscriptions are not included.
Per run
$0.00
$0.00
Per month
$0.00
$0.00
Start small
- Skip any customer with an open complaint.
- Never auto-post replies.
- Keep one sentence per reply that only you could write.
Questions people ask
Is it okay to ask every customer for a review?
Ask customers who finished a job without problems, and do not offer rewards in exchange for a positive review.
Should AI post review replies?
Draft them, then post them yourself. Public replies carry your name.